For further information

E-mail us at:

or call us on: (01) 201 8490

Frequently Asked Questions

To quickly and easily resolve queries, we have compiled a comprehensive list of answers to the most frequently asked questions.
You should find the information you need in one of the following categories:
(please click on one of the links below)

Booking FAQs:

When are swimming pools available / open?

If a property has a swimming pool they are generally open from the end of May until mid September. If you need further information, you can e-mail us at or call us on 01 201 8490.

Do you require a deposit payment when I book?

For bookings made more than 10 weeks before arrival a deposit is payable and can be calculated using the following table

Property Rental

Initial Payment

0 to €234


€235 to €352


€353 to €470


€471 to €588


€589 to €884


€885 to €1178


€1179 to €1769


€1770 and above


The final balance is due 10 weeks before arrival and this is when you will receive driving directions to your holiday property, the owner's contact details and any key collection information. You can pay your deposit with a debit/credit card. Late bookings, which are those made within 10 weeks of arrival must be paid for in full at the time of booking by debit or credit card (please note credit cards are subject to 1.99% surcharge).


Can you check the availability of a property for me and confirm by email?

We recommend that you use our website to check for up to date availability. The website gives you access to photos; property descriptions; prices and live availability.
There are 3 ways to search:
1. Quick Search (on the homepage) - this allows you to browse towns; regions and countries based upon the size of property you require. It is an ideal way to search if your dates are flexible
2. Availability Search - You can stipulate the finer details of your holiday property with this search. Choose your holiday dates, preferred region, what features you require and you will see all relevant properties. We will also show you alternative property options if your search criteria cannot be matched perfectly.
3. Property Reference Search - Once you have a shortlist of properties, you can enter any reference number into the Property Reference search box (on the homepage) to view its details, photos and availability.
Alternatively you can e-mail us at or call us on 01 201 8490.

Can I book a non-standard start day, for example Tuesday?

All properties on the website have defined start days. The website will guide you to choose the correct start date for each property. Friday and Saturday are the standard start days for most weekly bookings but some properties will offer any day of the week starts and where short stays are accepted the website will show the relevant start days for the duration you are seeking. 3 night stays start on a Friday and 4 night stays begin on a Monday.

If you require any further information on flexible start days please email us at or call 01 201 8490.

How do I pay the balance of my booking?

You can make this payment online, click here to proceed. We accept most major debit or credit cards. Please note that we pass on the charge (of 1.99%) made by the credit card company. There is no charge for debit cards.

When will I receive my booking confirmation?

Once a booking is confirmed we will send you written confirmation either by post or by email. If you choose to receive you confirmation by email it will be delivered to your email address within 30 minutes of making your booking. Postal confirmations take 3-5 working days. Please check your emails regularly and to let us know about any change to your email address.

Can I make amendments to my booking?

If you need to make any alterations to your booking, please let us know as soon as possible. See our booking conditions for more information under the section 'If you change or cancel your booking'. Alternatively you can email us at or call 01 201 8490 for further information.

Accommodation FAQs:

Will my property have a Fridge / Freezer / Cooker?

All properties have fridges and cooking facilities as standard and therefore are not shown within the property description. If the property has a freezer it will be shown within the property features (as below) All properties on the website have a description of services and facilities available. These can be found in the 'Property Description' and 'Features of property' sections of the property page on the website. For any queries you can email us at us or call us on 01 201 8490.

For Example:

Can I take my pet with me?

Many properties featured on our website or in our brochure accept pets.The property description shows when pets are accepted by the property owner. Some properties allow more than one pet and this will also be noted in the property description. Please note that certain dog breeds are subject to the owner's approval. Please also see our booking conditions.

If you are taking your pet with you, you must:

  • Keep your pets off the furniture.
  • Exercise your pets outside the garden.
  • Remove pet hairs from carpets before you leave.
  • Do not leave your pets unattended in the property or garden.
  • Do not allow pets upstairs or in the bedrooms.

It is stated in the property details when pets are not permitted at a property. However, registered assistance dogs are allowed in all properties featured on our website or in our brochure, even where the property description states that pets are not allowed.

Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently or that the property owner has a dog that sometimes occupies the property. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. For any queries you can email us at or call us on 01 201 8490.

When will I receive the driving directions to the property?

When you have paid in full we will send a final confirmation including arrival directions and key collection information. The details will be sent to you by e-mail.

What time should I arrive at and depart from the property?

The normal earliest arrival time is between 3pm and 4pm, arriving no later than 8pm. When you have paid for your booking in full, you will be sent details of how to find your property, contact details for the owner or caretaker and where to collect the keys on arrival. Your arrival time will be confirmed within the confirmation details. Please let the owner or caretaker know your estimated arrival time.

Is there parking at the property?

All property descriptions on the website will include information regarding parking facilities if it is available and the property text will provide more information.

For Example:

How can I tell if a property is suitable for a wheelchair user / person with restricted mobility?

All property descriptions on the website will include information that should guide you. If you are in any doubt please email us at or call us on 01 201 849. We feature many properties that are all on one level or have bedrooms and a bathroom on the ground floor. Some properties may have wider doors for wheelchair access and downstairs wet rooms and we will be happy to help you locate these properties if you tell us about your exact requirements. Please also see our booking conditions.

Can I take an extra person / infant?

The maximum occupancy of a property is always noted in the property description on our website. It is a condition of booking that you must not allow more people than the property description states to stay in the property.
Infants under the age of 2 years are accepted if there is a cot provided at the property. If a cot is not provided but you are able to take your own, we can check with the property owner to see if the property would be suitable, please email us at or call us on 01 201 8490.

For Example:

Will I need to pay for the property to be cleaned?

All properties are cleaned between arrivals so all you have to do when you get there is unpack and put the kettle on. There is no extra charge for cleaning, unless extra, heavy cleaning is required after you leave, or you do not leave the property and its contents as you found them.

Please see our booking conditions for full details, especially the 'Your property' section.

Will there be a garden and / or parking facilities at the property?

Most properties offer space for off-road parking; details are stated in the individual property description. If a property has on-road parking, please note that no guarantee can be provided about the availability of such parking. Gardens are also included as part of the property description. Please note that where an enclosed garden this does not mean impenetrable therefore, you must not leave children or pets unsupervised in the garden.

Are bed linen and towels provided?

Most property owners provide linen and towels at no extra charge, and if this is the case, it is stated in the property description. If linen is supplied, this does not include cot linen which you should bring for cots (including pillows and blankets or duvets). Some property owners prefer to hire their bed linen and/or towels. If this is offered, you must remember to request this at the time of booking. If bed linen or towels are not provided they will not be listed within the property details.

Will there be a TV at the property?

All properties have a standard TV unless otherwise stated. Unless advertised this does not include services like Sky and Virgin. Please be aware in rural areas TV signal can vary.

Will I need to pay for fuel?

In most cases, there is no additional charge for electricity, gas or other fuels to heat the property, including water. Where charges are made, this is detailed in the property description or you will be made aware when booking the property. Sometimes electricity/gas is supplied using a slot or card meter, so please check and if necessary have a supply of coins with you. Water heating may form part of a general charge for heating, so a small charge for water heating may be levied even in the summer months.

Will I need to pay a security deposit?

Some property owners may require a payment of a security deposit in cash or by cheque (local currency). The amount will be advised to you before you book and will be shown on your confirmation. The security deposit will be refunded by the owner (less any costs for breakages, damages etc. if applicable). Please see our booking conditions for full details.

Will there be cots and highchairs at the property?

Many property owners provide cots and high chairs free of charge, but please note that where they do so, they may not necessarily offer other infant equipment. Cots and highchairs must conform to European standards. If they are damaged or deficient in anyway please advise the property owner.

What should I do if I have a complaint about my property?

We work very hard with all property owners to ensure that you will have an enjoyable stay. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you inform the owner or caretaker straight away and do not wait until you return home, when the chance of actively helping you has passed. The owner or caretaker contact details can be found on your confirmation.
Even if you think nothing could be done to make your situation better, you must say something during your stay. If you are dissatisfied with the response of an owner or caretaker, please contact us while you are still at the property. Do not wait until you return home. Please see our Booking Conditions for further information on the complaints procedure.

When will I receive details of the property address?

When you have paid in full we will send a final confirmation including arrival directions and key collection information. The details will be sent to you by e-mail.